- TLDR
- A forward-deployed engineering playbook: map real processes, classify each step, build inside existing systems, baseline KPIs, and prove gains over time.
- Best for
- Consultants and teams deploying agents into operational workflows
- The tip
- Map and baseline the real process before deciding where agents belong.
- What you need
- Access to process owners and systems of record
- Baseline cycle-time, accuracy, and cost data
- Start here
- Interview operators and mine system records
- Classify every step as delete, code, agent, or human
- Deploy one workflow and measure the delta
- Filed note
- The concrete version of the FDE pitch. Process-map first, then sort every step into delete / plain code / agentic / human. Build inside the client's system of record, never ask them to migrate. Baseline KPIs before you build so you can prove the delta at 6 months. Real numbers: AP invoice cost 31 to 6 dollars, straight-through 18 to 87 percent.
